Careers at 1st Choice Storage

A self-storage property manager is responsible for overseeing the daily operations of a self-storage facility. This includes managing rentals, maintaining the property, providing customer service, handling payments, and ensuring the site is secure and well-maintained. The role combines elements of office administration, sales, facility upkeep, and customer interaction. 

Key Responsibilities: 

• Customer Service and Rentals:

  • Greet and assist customers in person, over the phone, or online. 

  • Rent storage units, explain terms and policies, and complete lease agreements. 

  • Provide excellent service to ensure customer satisfaction and retention.

• Facility Management:

  • Ensure the property is clean, secure, and well maintained. 

  • Conduct regular inspections of units, gates, lighting, and grounds. 

  • Coordinate with maintenance staff or contractors for repairs or upkeep.

• Sales and Marketing:

  • Promote available units and upsell products like locks or insurance. 

  • Respond to inquiries and follow up with potential customers. 

  • Maintain high occupancy rates through local marketing and outreach.

• Office Administration: 

  • Process payments, issue receipts, and maintain accurate records. 

  • Use facility management software to manage accounts and inventory. 

  • Handle delinquent accounts and assist with auctions or lockouts if necessary.

• Security Oversight:

  • Monitor access control systems, surveillance cameras, and alarm systems. 

  • Enforce rules and policies to ensure tenant and property safety.

• Skills and Qualifications:

  • Strong customer service and communication skills.

  • Basic sales and marketing knowledge. 

  • Comfortable with office software and facility management systems. 

  • Ability to handle minor maintenance tasks and oversee contractors. 

  • Highly organized and able to work independently. 

  • Prior experience in property management, customer service, or retail is a plus.

The self-storage maintenance man plays a key role in ensuring the facility operates smoothly and presents a clean, secure, and well-maintained environment for customers. Duties include performing routine maintenance tasks, addressing minor repairs, monitoring the property for safety or security issues, and supporting management with operational needs. 

Key Responsibilities

1. Facility Maintenance:

   • Inspect units for damage and cleanliness. 

   • Repair doors, latches, lights, and other minor issues. 

   • Maintain HVAC systems if applicable (for climate-controlled units).

2. Groundskeeping:

   • Keep the property clean and free of debris. 

   • Mow lawns, trim bushes, remove weeds, and maintain landscaping. 

   • Clear snow and ice during winter months (if applicable).

3. Janitorial Duties:

   • Sweep, mop, and pressure-wash hallways and walkways. 

   • Empty trash bins and clean common areas (like offices and bathrooms).

4. Security Monitoring:

   • Inspect perimeter fencing, lighting, and gates. 

   • Report or respond to suspicious activity or unauthorized access.

5. Customer Support

   • Assist tenants with access or minor issues. 

   • Help with lock replacements or door jams.

6. Inventory and Supplies:

   • Keep track of maintenance supplies and tools. 

   • Notify management when items need restocking or replacement.

7. Skills and Qualifications: 

   • Basic knowledge of plumbing, electrical, and mechanical repairs. 

   • Ability to work independently and manage time effectively. 

   • Good communication and problem-solving skills. 

   • Physical ability to lift, bend, and work outdoors in various conditions. 

   • Familiarity with safety procedures and basic tools.

A call center representative is the frontline communicator between a company and its customers. This role involves handling incoming and/or outgoing calls to provide support, answer questions, resolve issues, and ensure customer satisfaction. Call center agents may work in customer service, sales, technical support, or a combination of these functions. 

Key Responsibilities: 

1. Customer Interaction:

   • Answer inbound calls or make outbound calls in a timely and professional manner. 

   • Respond to customer inquiries about products, services, billing, or rentals. 

   • Resolve customer complaints or escalate issues to supervisors as needed.

2. Problem Solving:

   • Identify customer needs quickly and provide appropriate solutions. 

   • Follow up on customer interactions to ensure issue resolution and satisfaction. 

3. Data Entry and Documentation:

   • Accurately document customer interactions and transactions in the system. 

   • Update customer information as needed.

4. Sales and Promotion (if applicable):

   • Offer products or services based on customer needs. 

   • Meet sales or call performance goals set by management.

5. Skills and Qualifications:

   • Strong communication and active listening skills. 

   • Ability to remain calm and professional under pressure. 

   • Basic computer and typing proficiency. 

   • Problem-solving and multitasking abilities. 

   • Previous customer service or call center experience is often preferred but not always required.